Repairs Administrator

Our client is looking for a Repairs Administrator for a permanent position, located in Blyth

To co-ordinate all elements of the repair process, including receipt of goods, supply of accurate quotations, dispatch of completed repairs and invoicing for work carried out. Customer communication is essential to the role. The Repairs Administrator will be expected to develop good working relationships with a wide range of customers, and work to provide a service level that meets the customer’s expectations and ensure achievement of the department/company goals and targets.

This role is based within the Repairs workshop and will require physical manual lifting of packages containing goods when received and dispatched.

You must login to apply for this position.

Register Login

Key Responsibilities

  • All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties
  • Create suitable service orders within SAP for all receipts into the workshop
  • Physical processing of customer equipment.
  • Generation of customer service order acknowledgments
  • Preparation and supply of customer quotation within SAP
  • Creation of customer invoice within SAP
  • Creation of dispatch documentation within SAP
  • Creation of 3rd party repair requisitions within SAP
  • Ensure accuracy of repair documentation
  • Chasing of outstanding customer orders within specified targets
  • Monitor and maintain customer details
  • Take direction from Lead Administrator to ensure departmental targets are achieved
  • Provide first line technical advice for customers regarding repairs
  • Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
  • Arrange courier shipments when required
  • Direct contact with 3rd party suppliers is required

Additional Roles

  • Undertake personal development and training as required
  • Assist with projects as directed
  • Provide administrative support to Repair Centres when requested.
  • GCSE Level or equivalent is desirable in Maths and English subjects
  • Strong administration and coordination skills
  • Experience in a range of customer administration activities
  • Working knowledge of SAP
  • Customer service experience (communication face to face, telephone and email)
  • Strong IT skills (Outlook, Microsoft Excel and Word),
  • Ability to prioritise workload to ensure customer expectations are achieved
  • Data input accuracy is essential

You must login to apply for this position.

Register Login